- How long does it take for my order to arrive?
Our standard shipping method is Canada Post Ground(USPS Priority) which takes 4-10 business days to USA, but we also offer Canada Post Xpresspost(USPS Express) which takes 3-5 business days.
We ship Monday through Friday, with all orders placed before 12:00 PM Easter Time shipping same day. Orders placed after 12:00 PM Eastern Time will ship the next business day.
*Delivery dates are only estimates provided by the courier and may be affected by customs, weather, national holidays, and some geographic locations.
- Can I change my shipping address?
We can only change the shipping information before dispatching at 12pm(ET)
- What shipping company does BONOUTLET use?
We currently ship products by Canada Post which affiliated with USPS.
- Do you ship to PO Box?
If Canada Post or USPS can deliver we can ship to PO Box address
- Where can I track my package?
You can track the package at www.canadapost.ca and www.usps.com
- How to get free shipping for my order?
If your order is over $99(order from outside of Canada), you are eligible for free Ground shipping.
If you are located in Canada, the amount for free shipping is over $50.
- How much does it cost for shipping??
You may can see your shipping cost at following link,
- Can I cancel my order?
You can cancel if order is not shipped. You need to contact us by email before daily dispatching time 12pm(ET) If order is shipped, it cannot be canceled.
- I received damaged product in shipping. What should I do?
If any item in your order is damaged upon arrival DO NOT USE THE DAMAGED ITEM OR TRY TO FIX THEM. Please email us at email@example.com including order number and clear photos of product(close up and entire shot) within 24 hours of delivery.
- Can I changing the item I ordered?
If your order is not been shipped and order status is processing, we can change or switching the order item by informing us before 12pm(ET)
- I forgot my password.
If you forgotten your account login password, please click following link to get temporarily password.
- I have a question to ask BONGOUTLET. WHAT is the best way to contact?
Please email us at firstname.lastname@example.org or texting us at 647 493 4697. We will respond within 24 hours during business hours
- How long it takes until I receive the product(s)?
BONGOUTLET will dispatching the order same day for order received by 12pm(ET). Should the product you ordered be out of stock or back-ordered, our BONGOUTLET customer team will contact you. GROUND shipping takes 4-10 BUSINESS DAYS and XPRESSPOST shipping takes 3-5 BUSINESS DAYS. We only have GROUND shipping method to Canadian destination.Please note that we do not ship on the weekends and major holidays in Canada.
- Do you have a warranty for products?
All glass products does not come with the warranty because it is fragile.
- Is Bongoutlet offers international shipping?
At this time we only ship to Canada and United States, but contact us by email to quote you the shipping fee.
- How do I get wholesale pricing?
If you would like to get a wholesale pricing, please contact by email with your store information.