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sms 1-647-493-4697    Contact usCONTACT US


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Please choose from one of the topics below:
  1. How long does it take for my order to arrive?
    Ground shipping 4-10 business days
    Xpresspost 3-5 business days
  2. Can I change my shipping address?
    We can only change the shipping information before dispatching at 12pm(ET)
  3. What shipping company does BONOUTLET use?
    We currently ship products by Canada Post which affiliated with USPS.
  4. Do you ship to PO Box?
    If Canada Post or USPS can deliver we can ship to PO Box address
  5. Where can I track my package?
    You can track the package at and
  6. How to get free shipping for my order?
    If your order is over $99(order from outside of Canada), you are eligible for free Ground shipping.
    If you are located in Canada, the amount for free shipping is over $50.
  7. How much does it cost for shipping??
    You may can see your shipping cost at following link,
  8. Can I cancel my order?
    You can cancel if order is not shipped. You need to contact us by email before daily dispatching time 12pm(ET) If order is shipped, it cannot be canceled.
  9. I received damaged product in shipping. What should I do?
    If any item in your order is damaged upon arrival DO NOT USE THE DAMAGED ITEM OR TRY TO FIX THEM. Please email us at including 5 digit order number and clear photos of product(close up and entire shot) within 24 hours of delivery.
  10. Can I changing the item I ordered?
    If your order is not been shipped and order status is processing, we can change or switching the order item by informing us before 12pm(ET)
  11. I forgot my password.
    If you forgotten your account login password, please click following link to get temporarily password.
  12. I have a question to ask BONGOUTLET. WHAT is the best way to contact?
    Please email us at or texting us at 647 493 4697. We will respond within 24 hours during business hours
  13. How long it takes until I receive the product(s)?
    BONGOUTLET will dispatching the order same day for order received by 12pm(ET). Should the product you ordered be out of stock or back-ordered, our BONGOUTLET customer team will contact you. GROUND shipping takes 4-10 BUSINESS DAYS and XPRESSPOST shipping takes 3-5 BUSINESS DAYS. We only have GROUND shipping method to Canadian destination.Please note that we do not ship on the weekends and major holidays in Canada.