ORDER PROCEDURE :
1. Choose the items what you really want. If you are not sure with the diameter for your accessory purchase, just leave a comment to make it all fit.
2. Press the add to cart or buy it now button.
3. You are now in shopping cart where you can check all items you chosen.
4. Press check out after you enter all the payment information.
5. Once we receive the payment confirmation, we will ship your order via Canada Post.
ORDER UPDATE :
You will be updated for your order for each step.
1. "Pending" when we received order and not processed yet
2. "Processing" when your payment processed
3. "Shipped" when your order dispatched with Tracking Number
How to resolve when declined while using credit card?
- If you are using Canadian credit card, your bank might have some kind of block for international purchase that it can protect you from fraud. Please call your credit card bank to remove the block. It could be declined due to exchange rate as all prices are in US. Please check if you have enough fund after exchange rate is applied.
FREE SHIPPING :
We offer FREE EXPEDITED SHIPPING for all orders over $50 to Canada and FREE GROUND SHIPPING for all order over $99 to other country. Free shipping is our policy to appreciate your business with us.
All orders are shipped by the Canada Post. Your order will usually dispatching sameday if you order by 12 P.M.(EST) or next day after you received an email confirmation by Bongoutlet.com, it will take about 2-10 business day to Canada and 3-5 business days(Xpresspost) or 4-10 business days(Ground) to other country depend on your location. Please note shipping delivery day estimations are NOT GUARANTEED but merely estimates. Shipping is measured in BUSINESS DAYS. Please note Canada Post does not consider Saturday, Sunday, or Holidays as a business day.
|Order||Canada||Outside of Canada|
|$50.00 ~ $98.99||Free||$4.99||$29.99|
** All package comes with Tracking Number
DAMAGED SHIPMENTS :
Over 99% of our shipments arrive to the customer safe and sound. However occasionally items in a shipment are damaged in transit. All merchandise is carefully inspected prior to shipping, and professionally packed using high strength corrugated boxes and appropriate fill materials. If you should receive damaged items, YOU MUST RETAIN ALL SHIPPING CARTONS AND PACKING MATERIALS AND CONTACT US IMMEDIATELY. This is necessary because when we file a damage claim with the shipper, sometimes they want to collect the merchandise and packaging for inspection. As soon as we are notified by the shipper whether or not they wish to inspect the package we will let you know. If so, they will make arrangements with you directly to pick up the package(s). As soon as the claim is accepted by the shipper (in most cases this is within 72 hours), we will ship out your replacement items.
DISCREET SHIPPING PACKAGING and BILLING :
Discreet shipping and billing are important to many of us. Your order will come packaged in a discreet plain brown boxes. Rest assured that there is no indication of the nature of our business ir the contents of the packaging. The only information on the box is what is required by Canada Post: our address and Fragile Sticker, of course, your name and delivery address.
Your credit card will be charged under the name one trading usa as well. We hope this helps to put your mind at ease. Please feel free to contact us if you have any questions
Signature Requirements :
Bongoutlet requires an ADULT SIGNATURE to all order on delivery at our discretion for security reasons. This is to prevent fraud and underage orders. If you are underage, DO NOT order with us. We take fraud and under age orders very seriously, and are obligated to report all creditcard fraud to the authorities to preventing illicit orders.
RETURN POLICY :
All online store sales are final. No refunds. Exchanges are allowed if the product is returned in the original package un-used. Shipping and handling fees as well as return shipping charges are not refundable unless otherwise stated elsewhere in page.