By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account. Most of all, you will get $5 welcome points and 5% reward points for the purchases.

You should have received the order confirmation email simultaneously after confirm the checking out process. If you are not receiving the email, please check your junk(spam) folder or double check if you provided us correct email address.

You can cancel if order is not shipped yet. You need to contact us by email before daily dispatching time 12pm(EST) If order is shipped, it cannot be canceled. You need to return the package to get refund excluding shipping fee.

If your order is not been shipped and order status is processing, we can change or switching the order item by informing us by email before 12pm(EST).

If any item in your order is damaged upon arrival DO NOT USE THE DAMAGED ITEM OR TRY TO FIX THEM. Please email us at support@bongoutlet.com including 1. order number and 2. SKU  number with 3. clear photos of product(close up and entire shot) within 24 hours of delivery. We can send the replacement after reviewing.

We sincerely apologize! We make every effort to personally check each parcel we ship out. If you received wrong product(s), please do not use the product(s) and Contact Us immediately by email including 1. order number 2. SKU number, and 3. photos so we can resolve the issue.

All online store sales are final. No refunds are allowed if the product is returned in the original package unused. Shipping and handling fees as well as return shipping charges are not refundable unless otherwise stated elsewhere in page.

If your item is damaged or wrong, you can fill out the form with your order number and the photo of the damaged or wrong items within 48 hours of receipt of shipment. We will see how we can correct this for you.and contact you within 24~48 hours to resolve it. 

We ship Monday through Friday. All orders placed by 12:00 PM(EST),  we can ship out same day. Orders placed after 12:00 PM(SET) will ship the next business day. We are closed and don't ship out on all Canadian Statutory Holiday. It will be shipped out following business day.

We can only change the shipping information before dispatching at 12pm(EST). If order shipped, we can’t change the shipping information. If you provided someone else's where people live, you may contact them directly to get the package. If product being returned due to wrong shipping address, customer will be charged for return and resend shipping fee.

Discreet shipping and billing are important to many of us. Your order will come packaged in a discreet plain brown boxes. Rest assured that there is no indication of the nature of our business or the contents of the packaging. The only information on the box is what is required by Canada Post: our address and Fragile Sticker, of course, your name and delivery address.

We can't ship out on weekend and holidays. 

Here is the list of all Canadian Statutory Holidays,

New Year's Day January 1

Family Day       Third Monday in February

Good Friday      Friday before Easter Sunday

Victoria Day             Monday preceding May 25th

Canada Day     July 1

Civic Holiday    First Monday in August

Labour Day      First Monday of September

Thanksgiving     Second Monday in October

Christmas Day   December 25

Boxing Day       December 26

It usually takes 4-10 business days after shipped. Please note that we do not ship on the weekends and major holidays in Canada.

*Please note shipping delivery day estimations are NOT GUARANTEED but merely estimates. It may be affected by customs, weather, national holidays, and some geographic locations. Delivery estimation is measured in BUSINESS DAYS. Please note Canada Post does not consider Saturday, Sunday, or Holidays as a business day. 

A business day is considered every official work day of the week; another common term is work day. These are the days between and including Monday through Friday, and do not include public holidays and weekends.

We ship Monday through Friday. If we received the orders by 12:00 PM(EST), we can ship out sameday. Orders placed after 12:00 PM(EST) will ship the next business day. We don’t ship on statutory holidays.

We currently ship orders by Canada Post only which affiliated with USPS in the states.

Yes. if Canada Post or USPS can deliver, we can ship to PO Box address.. Please make sure with the courier company that PO box is eligible to get delivery. 

You can track the package with tracking number at the link below.

Canada Post

USPS

We offer FREE EXPEDITED SHIPPING for all order over $99 to USA. Free shipping is our policy to appreciate your business with us.

 * All package comes with Tracking Number

**Canada Free shipping excluding NT, NU, YK, NL

Please refer the table below.

 * All package comes with Tracking Number

**Canada Free shipping excluding NT, NU, YK, NL

At this time we only ship to Canada and United States, but you may contact us by email to get a quote of shipping fee to your destination country.

Due to their policy, we can’t accept above methods. We only accept Visa and Master credit card.

Please check with the credit card bank if your card,

1. eligible for online purchase.

2. has enough fund.

3. activated for purchase(prepaid gift card)

4. allow for international purchase(Canadian Customers)

5. had enough fund after exchange rate applied(Canadian Customers)

6. make sure entering correct billing address which matches with the bank in the system.

For discreet billing, your credit card will be charged under the name either "One Trading" or "One Trading USA". We hope this helps to put your mind at ease.

When you place an order, Bongoutlet.com contacts the issuing bank to confirm the validity of the payment method. If it declined, your bank reserves the funds until the authorization expires, but this isn't an actual charge.

The pending authorization will be removed from your account according to the policies of your bank usually within 1-5 business days.

If product is out of stock, you can’t add to shopping cart. Please contact us for most updated availability.

We usually restock the product as soon as possible however some product(s) may not be back in stock due to its shortage. You can contact us for update and availability.

Yes, it is WYSWYG. However, due to its photo studio light and circumstance, color can be different than photos. Also most of glass products are hand blown, there is a minor variance on shape, color, pattern, and size.

All glass products does not come with the warranty because it is fragile.

There is no option to choose a free gift now. We will add the feature soon for your convenience.

Please check the product description for the measurement. If you can’t find or are not sure about the size for broken part, please feel free to contact us for help.

Our team always looking to get new products everyday and every week. We are updating the site once we have a new arrivals. More often you visit, more chance to see a new product. 

If you forgotten your account login password, please click here to reset your password.

Please check your spam folder if you do not receive the password reset notification email.