Help Center

FAQ

ORDER

What is the benefit of order with an account?

I did not receive the order confirmation email.

How to cancel the order?

Can I modify or add the items I ordered?

My order is damaged in shipping. What should I do?

Bongoutlet sent me a wrong product(s).

What’s your return policy?

Damaged or Wrong Items?

SHIPPING

My order is still processing, when it will be shipped?

Ooops, wrong shipping address. Can I change or update?

Discreet Packaging and billing.

Are you ship out the order on weekend or holidays?

How long does it take for my order to arrive?

In shipping, what does 'business days' mean?

What is the same shipping?

Which courier company does bongoutlet use?

Do you ship to PO Box?

Where can I find my tracking number for order?

I want to track my package.

Do you offer a free shipping?

How much does it cost for shipping?

I can't find my country from the list. Do you ship internationally?

PAYMENTS

I don't have a credit card. Can I place the order?

Why not paypal or eTransfer?

Credit card transaction declined, why?

Why my amount is different in the credit card statement?

How does business name will be shown in the statement?

What is your store's currency?

PRODCUTS

I can’t add the product to shopping cart.

I want to purchase out of stock product. When it will be back?

Am I getting the same product(s) in the photos?

Any warranty available?

Do you have option to choose the free gift?

How to find the size for my broken part(s)?

How often I can see a new arrivals?

General

I forgot my password.