Thank you for visiting and shopping at Bongoutlet.com. The followings below are the terms and conditions that constitute our Shipping Policy. Please read through carefully and contact us if you have any questions.
Website User Guide
ORDER PROCEDURE
1. Choose the items you want to purchase. If you are not sure with the diameter for your accessory purchase, just leave a comment to make it all fit.
2. Press the add to cart or buy it now button.
3. You are now at shopping cart page where you can check all the items you chose.
4. Press check out after you enter all the payment information.
5. Once we receive the payment confirmation, we will ship your order via Canada Post.
ORDER UPDATE
Each category indicates the status of your order.
Pending: We received order and not processed yet.
Processing: Your payment processed.
Shipped: Your order dispatched with Tracking Number.
How to resolve when declined while using credit card?
There are two addresses needed for credit card payment. One is the billing address, the
address connected to a credit card. The other is the shipping address, the address your order
will be shipped to. Most of the time declined transactions are caused from the billing address not matching with your credit card bank. You need to enter the correct billing address to get Address Verification(AVS) passed.
Bank Security Algorithm
Some of the banks have their own online purchase screening process. Banks may decline the
transaction due to their online security algorithm to protect the fraudulent purchase. You need to
contact the bank to remove this online purchase block.
SHIPPING
We offer FREE GROUND SHIPPING for all orders over $99 to all across America. Free
shipping is our policy to appreciate your business with us. All orders are shipped by the carrier affiliated with USPS. Your order will be dispatched on the same day if you order by 12 P.M.(EST) or the next day after you receive an email confirmation by Bongoutlet.com, it will take about 3-5 business days for the tracking number shown in their system and 4-10 business days to get delivered depending on your location. Please note shipping delivery day estimations are NOT GUARANTEED but merely estimates. Shipping is measured in BUSINESS DAYS. Please note all carrier companies do not consider Saturday, Sunday, or Holidays as a business day.
*All packages come with Tracking Number.
DAMAGED SHIPMENTS
Most of our shipments arrive to the customer safe and sound. All merchandise is carefully inspected prior to shipping, and professionally packed using high strength corrugated boxes and appropriate fill materials. However, damages in transit might occur. If you have received damaged items, YOU MUST RETAIN ALL SHIPPING CARTONS AND PACKING MATERIALS AND CONTACT US IMMEDIATELY. This is necessary because when we file a damage claim with the shipper, They might need to collect the merchandises and packages for inspection. As soon as we are notified by the shipper whether if they wish to inspect the package or not we will let you know. If so, they will make arrangements with you directly to pick up the package(s). As soon as the claim is accepted by the shipper (in most cases this is within 72 hours), we will ship out your replacement items.
DISCREET SHIPPING PACKAGING and BILLING
Discreet shipping and billing are important to many of us. Your order will come packaged in
discreet plain brown boxes. Rest assured that there is no indication of the nature of our
business or the contents of the packaging. The only information on the box is what is required
by the carrier company : our address and Fragile Sticker, of course, your name and delivery
address.
Your credit card will be charged under the name One Trading as well. We hope this helps to put
your mind at ease. Please feel free to contact us if you have any questions.
Signature Requirements
Bongoutlet.com requires an ADULT SIGNATURE to all orders on delivery at our discretion for
security reasons. This is to prevent fraud and underage orders. If you are underage, DO NOT order with us. We take fraud and under age orders very seriously, and are obligated to report all credit card fraud to the authorities to prevent illicit orders.
RETURN POLICY
All online store sales are final. No refunds. Exchanges are allowed if the product is returned in the original package un-used. Shipping and handling fees as well as return shipping charges are not refundable unless otherwise stated elsewhere in page.