Shipping and Return | BongOutlet online Headshop

Website User Guide

Thank you for visiting and shopping at Bongoutlet.com. The followings below are the terms and conditions that constitute our Shipping Policy. Please read through carefully and contact us if you have any questions.

ORDER PROCEDURE

1. Choose the items you want to purchase. If you are not sure with the diameter for your accessory purchase, just leave a comment to make it all fit.

2. Press the add to cart or buy it now button.

3. You are now at shopping cart page where you can check all the items you chose.

4. Press check out after you enter all the payment information.

5. Once we receive the payment confirmation, we will ship your order via Canada Post.

ORDER UPDATE

Each category indicates the status of your order.

Pending: We received order and not processed yet.

Processing: Your payment processed.

Shipped: Your order dispatched with Tracking Number.

How to resolve when declined while using credit card?

There are two addresses needed for credit card payment. One is the billing address, the address connected to a credit card. The other is the shipping address, the address your order will be shipped to. Most of the time declined transactions are caused from the billing address not matching with your credit card bank. You need to enter the correct billing address to get Address Verification(AVS) passed.

Bank Security Algorithm
Some of the banks have their own online purchase screening process. Banks may decline the transaction due to their online security algorithm to protect the fraudulent purchase. You need to contact the bank to remove this online purchase block.

SHIPPING

We offer FREE GROUND SHIPPING for all orders over $99 to all across America. Free shipping is our policy to appreciate your business with us. All orders are shipped by the carrier affiliated with USPS. It will take about 3-5 business days for the tracking number shown in their system and 4-10 business days to get delivered depending on your location. Please note shipping delivery day estimations are NOT GUARANTEED but merely estimates. Shipping is measured in BUSINESS DAYS. Please note all carrier companies do not consider Saturday, Sunday, or Holidays as a business day.

*All packages come with Tracking Number.

DISCREET SHIPPING PACKAGING and BILLING

Discreet shipping and billing are important to many of us. Your order will come packaged in discreet plain brown boxes. Rest assured that there is no indication of the nature of our business or the contents of the packaging. The only information on the box is what is required by the carrier company : our address and Fragile Sticker, of course, your name and delivery address.

Your credit card will be charged under the name One Trading as well. We hope this helps to put your mind at ease. Please feel free to contact us if you have any questions.

Signature Requirements
Bongoutlet.com requires an ADULT SIGNATURE to all orders on delivery at our discretion for security reasons. This is to prevent fraud and underage orders. If you are underage, DO NOT order with us. We take fraud and under age orders very seriously, and are obligated to report all credit card fraud to the authorities to prevent illicit orders.

Return Policy

At Bong Outlet USA, we value our customers' satisfaction and strive to provide high-quality products and excellent service. While all sales are generally final, we understand that there may be certain situations where a return may be necessary. Please review our return policy guidelines below:

Damaged Products

If you receive a product that is damaged during shipping or is defective, we are here to assist you. Please contact our customer support team within 72 hours of receiving the item(s) to initiate the return process. We may require photo evidence of the damage or defect for our records. Once approved, we will provide instructions on how to return the item(s) and arrange for a replacement or refund.

Wrong item(s) received

In the rare event that you receive the wrong item(s) in your order, please notify us within 72 hours of receiving the shipment. Our customer support team will guide you through the return process and ensure that you receive the correct item(s) promptly. We may request additional information or photos to verify the error before proceeding with the return.

Change of mind

If you have a change of mind regarding your purchase and wish to return the item(s), we do accept returns under the following conditions:

Return Shipping Cost: The customer is responsible for covering the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item(s).
Restocking Fee: A restocking fee of 10% will be applied to cover the costs associated with processing the return and restocking the item(s) in our inventory. This fee will be deducted from the refund amount.

To initiate a return due to a change of mind, please contact our customer support team within 72 hours of receiving the item(s). Once your return request is approved, we will provide detailed instructions on how to proceed.

Please note:

All returned item(s) must be in their original condition, unused, and in the original packaging.
Returns that do not meet the above conditions may be subject to additional fees or refusal of the return.
Refunds will be issued once the returned item(s) have been received, inspected, and deemed eligible for a refund.
Please allow 3-5business days for the refund to be processed and reflected in your original payment method.
We are not responsible for any damages, lost, or stolen packages once they have been shipped.

We reserve the right to modify or update our return policy at any time without prior notice. It is recommended to review our return policy periodically to stay informed of any changes.

If you have any questions or need further assistance regarding our return policy, please contact our customer support team. We are here to help and ensure your shopping experience with us is exceptional.