At Bong Outlet USA, we value our customers' satisfaction and strive to provide high-quality products and excellent
service. While all sales are generally final, we understand that there may be certain situations where a return may be necessary. Please review our return policy guidelines below:
1. Damaged Products:
If you receive a product that is damaged during shipping or is defective, we are here to assist you. Please contact our customer support team within 72 hours of receiving the item(s) to initiate the return process. We may require photo evidence of the damage or defect for our records. Once approved, we will provide instructions on how to return the item(s) and arrange for a replacement or refund.
2. Wrong itme(s) received:
In the rare event that you receive the wrong item(s) in your order, please notify us within 72 hours of receiving the shipment. Our customer support team will guide you through the return process and ensure that you receive the correct item(s) promptly. We may request additional information or photos to verify the error before proceeding with the return.
3. Change of Mind:
If you have a change of mind regarding your purchase and wish to return the item(s), we do accept returns under the following conditions:
- Return Shipping Cost: The customer is responsible for covering the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item(s).
- Restocking Fee: A restocking fee of 10% will be applied to cover the costs associated with processing the return and restocking the item(s) in our inventory. This fee will be deducted from the refund amount.
To initiate a return due to a change of mind, please contact our customer support team within 72 hours of receiving the item(s). Once your return request is approved, we will provide detailed instructions on how to proceed.
- All returned item(s) must be in their original condition, unused, and in the original packaging.
- Returns that do not meet the above conditions may be subject to additional fees or refusal of the return.
- Refunds will be issued once the returned item(s) have been received, inspected, and deemed eligible for a refund.
- Please allow 3-5business days for the refund to be processed and reflected in your original payment method.
We reserve the right to modify or update our return policy at any time without prior notice. It is recommended to review our return policy periodically to stay informed of any changes.
If you have any questions or need further assistance regarding our return policy, please contact our customer support team. We are here to help and ensure your shopping experience with us is exceptional.